Return Policy Pre-notification

  • You can return all products within 7 days for free. 
  • There are no exchanges due to stock differences and products custom-made for orders.
  • You can request a return shipping code by contacting us via Instagram, email, or the form on our website.
  • Once the product reaches us and is in a resalable condition, your return process will be initiated. 


CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS


GENERAL:

  1. By placing an order electronically through this website, you are deemed to have accepted the pre-information form and the distance sales agreement presented to you.

  2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and other applicable laws regarding the sale and delivery of the product they purchase.

  3. Shipping fees, which are the product shipment costs, will be paid by the buyers.

  4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

  5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with a warranty certificate and user manual, if any.

  6. If the purchased product becomes impossible to sell, the seller must notify the buyer in writing within 3 days from the date of learning of this situation. The total amount must also be refunded to the Buyer within 7 days.


IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

  1. If the Buyer does not pay the price of the purchased product or cancels it in bank records, the Seller's obligation to deliver the product ceases.


PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

  1. If, after the product has been delivered, it is determined that the credit card used by the buyer for payment has been used fraudulently by unauthorized persons, and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the SELLER within 3 days, with shipping costs borne by the SELLER.


IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:

  1. If force majeure events that the Seller cannot foresee occur and the product cannot be delivered on time, the Buyer is notified of the situation. The Buyer can request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the product is not produced, the order will be canceled; otherwise, the Buyer has the right to return the product when delivered. If the Buyer cancels the order; if the payment was made in cash, this amount is paid back to them in cash within 7 days of cancellation. If the Buyer paid by credit card and cancels, the product price is refunded to the bank within 7 days of this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.


BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

  1. The Buyer shall inspect the goods/services subject to the contract before taking delivery; they shall not accept damaged or defective goods/services (e.g., crushed, broken, torn packaging) from the cargo company. Goods/services accepted are deemed to be undamaged and sound. THE BUYER must protect the goods/services with care after delivery. If the right of withdrawal is to be exercised, the goods/services must not have been used. The Invoice must also be returned with the product.


RIGHT OF WITHDRAWAL:

  1. THE BUYER may exercise their right of withdrawal by rejecting the goods and terminating the contract without assuming any legal or criminal liability and without providing any justification, provided that they notify the SELLER via the contact information below within 30 (thirty) days from the date of delivery of the product to them or to the person/organization at the address they indicated.


  1. SELLER'S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:

EMAIL: destek@diavelcollection.com

PERIOD OF RIGHT OF WITHDRAWAL:

  1. If the purchased item is a service, this 7-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the expiration of the right of withdrawal period.

  2. Expenses arising from the use of the right of withdrawal belong to the BUYER.

  3. To exercise the right of withdrawal, written notification must be made to the SELLER via registered mail, fax, or email within the 30 (thirty) day period, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions regulated in this contract.


EXERCISE OF THE RIGHT OF WITHDRAWAL:

  1. The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Order returns issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)

  2. The return form, the box, packaging, and standard accessories, if any, of the products to be returned must be delivered complete and undamaged.


RETURN CONDITIONS:

  1. The SELLER is obliged to refund the total amount and the documents that put the BUYER into debt to the BUYER within a maximum of 10 days from the date the withdrawal notification reaches them, and to take back the goods within 20 days.

  2. If there is a decrease in the value of the goods or if return becomes impossible due to a fault of the BUYER, the BUYER is obliged to compensate the SELLER for damages proportionally to their fault. However, the BUYER is not responsible for changes and deterioration that occur due to the proper use of the goods or product within the right of withdrawal period.

  3. If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount benefited under the campaign is canceled.


PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

  1. In accordance with the Regulation, the return of products prepared according to the BUYER's wishes or explicit personal needs and not suitable for return, such as lower parts of underwear, swimwear and bikini bottoms, make-up products, disposable products, products that are likely to spoil quickly or expire, products whose packaging has been opened by the BUYER after delivery and are not suitable for return due to health and hygiene reasons, products that mix with other products after delivery and cannot be separated by their nature, goods related to periodicals such as newspapers and magazines, except those provided under a subscription contract, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, is not possible. Furthermore, the use of the right of withdrawal for services whose performance has begun with the consumer's consent before the expiration of the right of withdrawal period is also not possible as per the Regulation.

  2. For cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untried, undamaged, and unused.

  3. All products are custom-made by authorized operators for each order. There may be minor variations during print preparation, but this does not meet the condition for the product to be classified as "defective."


DEFAULT AND LEGAL CONSEQUENCES

24. If the BUYER defaults on payment transactions made by credit card, they accept, declare, and undertake that they will pay interest and be responsible to the bank within the framework of the credit card agreement between them and the cardholder bank. In this case, the relevant bank may resort to legal remedies; it may demand any resulting expenses and attorney's fees from the BUYER, and in any event that the BUYER defaults on their debt, the BUYER accepts that they will pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.


PAYMENT AND DELIVERY

25. You can take advantage of online single payment or online installment options with all your credit cards through our site. For your online payments, the amount will be debited from your credit card at the end of your order.